Customer Care Representative - English Speaker

*Temporary Position*

• Identify customers’ needs and take the extra mile to achieve Exceptional Experience
• Build sustainable relationships and trust with customers through open and interactive communication.
• Handle customer queries, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions (case handle, data collection, call logs, etc.)
• Knowledge of our products inside and out, how to troubleshoot and maintain to achieve the best resolutions.
• Communicating with customers through various channels (Chat/Email/etc.)
• Communicating and coordinating with colleagues from different departments as necessary
• Providing feedback on the efficiency of the customer service process
• Provide "Soft Sales" service to customers.